EVENPRIME currently ships to all 50 states, Puerto Rico, Canada, the UK, Australia, and select international markets. Customers may experience longer delivery times when orders are shipped outside of the continental US. International orders can take up to 6 weeks due to customs clearance. We are working diligently to bring EVENPRIME to all far corners of the world! Tag @evenprimeandco on Instagram to let us know where to ship next!
We offer three shipping speeds in the continental United States:
Standard (4-9 business days): $5
Expedited (2-3 business days): $10
Rush (1-2 business days): $20
Standard shipping is free with the US for purchase of $30 or more. Please allow 1 to 2 business days for us to process your order.
Orders placed prior to 1:00 PM PST will begin processing same day. Orders placed after 1:00 PM PST (or Fri thru Sun) will begin processing the following business day. You will receive an email with tracking information the day your order ships.
International orders can take up to 6 weeks to arrive after they are shipped, since all orders must pass through customs. Unfortunately, the speed of this process is beyond our control.
Sorry about that! In a few cases, the carrier can take up to 2 business days to register your shipment status. If your tracking number isn’t updated or working, please don’t hesitate to e-mail email@example.com so we can look into this for you.
If your order is shipping to an incorrect address, please e-mail firstname.lastname@example.org.
To change the country you are shopping in, click the currency selector on the upper right corner of your screen and select the correct one.
We’re here to help you in any way we can! Please e-mail email@example.com with your order number (EP#) and the product(s) you would like to exchange or return. We’ll take care of the rest.
Due to limited availability, please note all non-skincare related items (such as merch) are final sale.
We process orders as quickly as possible, which means that we cannot make adjustments to your order once submitted.
We can assist you most quickly if the relevant request and order number are included in the subject line. If you wish to update your shipping address, we kindly ask you please include the new address in your email. However, as we cannot make any changes once your order is shipped, we cannot guarantee these requests will always be accommodated.
Any order/product issues must be reported to firstname.lastname@example.org within 7 business days from its delivery date. We take full responsibility for damaged/defective products.
We will accept returns on unused and unopened products within 7 business days from their delivery date. Before doing so, we would greatly appreciate if you could notify us so that we can monitor its safe return back to our warehouse. Once the package is confirmed to be returned, we will be processing your refund upon checking the condition of the products. Items that are opened or damaged may be denied a refund or exchange. Please note that any orders that received free shipping will be refunded the total amount minus the initial shipping fee of $7 for US orders and $20 for non-US orders. Please expect your refund to be processed within 5-10 business days!
If you plan to return an unused/unopened product, please make sure to write the order number on the box, email us the tracking number of the return package, and keep the shipping label for your records! Please note that any additional shipping and handling fees will not be covered unless there was an error on our end.
Unfortunately, we do not offer refunds if a product did not work out for you.
Credit card refunds usually take 5-10 business days to appear on your statement.
Oops! If you received a product different from the one that you ordered, please e-mail email@example.com and we’ll send you the right product as soon as possible!
We ship to select international markets. Please note that we are not responsible for additional fees like customs duties and import fees.
For international orders $50 and under:
Canada: $15 shipping
Rest of the World: $20 shipping
International orders $50-100: $10 shipping
All international orders above $100 ship free.
Subscriptions must be cancelled 5 business days before your next shipment. Return policy does not apply to subscriptions.