EVENPRIME currently ships to all 50 states, Puerto Rico, Canada, the UK, Australia, and select international markets. Customers may experience longer delivery times when orders are shipped outside of the continental US. International orders can take up to 6 weeks due to customs clearance. We are working diligently to bring EVENPRIME to all far corners of the world! Tag @evenprimeandco on Instagram to let us know where to ship next!
We offer three shipping speeds in the United States:
Standard (5-9 business days): $4
Preferred (4-7 business days): $10 excludes AK/HI
Expedited (2-3 business days): $15 excludes AK/HI
Rush (1-2 business days): $25 excludes AK/HI
Standard shipping is free with a purchase of $35 or more. Please allow 1 to 2 business days for us to process your order.
Orders placed prior to 1:00 PM PST will begin processing same day. Orders placed after 1:00 PM PST (or Fri thru Sun) will begin processing the following business day. You will receive an email with tracking information the day your order ships.
International orders can take up to 6 weeks to arrive after they are shipped, since all orders must pass through customs. Unfortunately, the speed of this process is beyond our control.
Sorry about that! In a few cases, the carrier can take up to 2 business days to register your shipment status. If your tracking number isn’t updated or working, please don’t hesitate to e-mail firstname.lastname@example.org so we can look into this for you.
If your order is shipping to an incorrect address, please e-mail email@example.com.
To change the country you are shopping in, click the currency selector on the upper right corner of your screen and select the correct one.
We’re here to help you in any way we can! Please e-mail firstname.lastname@example.org with your order number (EP#) and the product(s) you would like to exchange or return. We’ll take care of the rest.
Due to limited availability, please note all non-skincare related items (such as merch) are final sale.
All returns must be processed within 30 days of receiving the order. After 30 days we are not able to provide returns. Please e-mail email@example.com with your order number (EP#), and we’ll take care of you.
You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Any refund orders that initially exceeded $35 and received free shipping will be refunded the total amount minus the initial shipping fee.
Refund eligibility is determined at the sole discretion of EVENPRIME once your return is received and inspected. Please note that the you, the customer are responsible for all taxes, duties and processing costs. We can only offer refunds if the goods are returned to us.
If you decide not to pay any taxes and duties that are due – and this means the courier cannot deliver your parcel to you – we are not able to refund or cancel your order. The courier service will not return goods to us if you do not pay your duties and taxes; thus, we will not be able to refund you.
Credit card refunds usually take 5-10 business days to appear on your statement.
Oops! If you received a product different from the one that you ordered, please e-mail firstname.lastname@example.org and we’ll send you the right product as soon as possible!
We ship to select international markets. Please note that we are not responsible for additional fees like customs duties and import fees.
For international orders $50 and under:
Canada: $15 shipping
Rest of the World: $20 shipping
International orders $50-100: $10 shipping
All international orders above $100 ship free.
Subscriptions must be cancelled 5 business days before your next shipment. Return policy does not apply to subscriptions.