EVENPRIME currently ships to all 50 states, Puerto Rico, Canada, Australia and select international markets. Due to COVID-19, Customers may experience longer delivery times when orders are shipped outside of the continental US.
International orders can take up to 4 weeks due to customs clearance. We are working diligently to bring EVENPRIME to all far corners of the world!
Orders must be placed by 10 am PT to start processing the same day. Processing time typically takes 2 business days (Monday-Friday) unless expedited shipping is selected.
We offer the following options in the continental United States:
Standard (5-9 business days): $5.99
Expedited (3 business days): $15
All $30+ orders qualify for free standard shipping in the continental US.
Standard shipping is free with the US for purchase of $30 or more. Please allow 1 to 2 business days for us to process your order.
Orders placed prior to 10 AM PST will begin processing same day. Orders placed after 10:00 AM PST (or Fri thru Sun) will begin processing the following business day. You will receive an email with tracking information the day your order ships.
International orders can take up to 4 weeks to arrive after they are shipped, since all orders must pass through customs. Unfortunately, the speed of this process is beyond our control. For international orders, it is the responsibility of the customer to track their shipments and follow up with their local agencies to get their package.
Sorry about that! In a few cases, the carrier can take up to 2 business days to register your shipment status. If your tracking number isn’t updated or working, please don’t hesitate to e-mail firstname.lastname@example.org so we can look into this for you.
If your order is shipping to an incorrect address, please e-mail email@example.com.
To change the country you are shopping in, click the currency selector on the upper right corner of your screen and select the correct one.
We’re here to help you in any way we can! Please e-mail firstname.lastname@example.org with your order number (EP#) and the product(s) you would like to exchange or return. We’ll take care of the rest.
Due to limited availability, please note all non-skincare related items (such as merch) are final sale.
If for any reason you are unsatisfied with your purchase, you may return or exchange your order within 30 days of your order being delivered to you. If your delivery date has exceeded 30 days, we, unfortunately, can not offer a refund or exchange.
Refunds will be credited to the original form of payment. We cannot take returns on overly used products, as determined by EVENPRIME. Shipping and handling are not refundable. Items denoted as "Last Chance," "Final Sale" or non-skincare merchandise are not eligible for return.
To start the return process, just send a note to email@example.com
Credit card refunds usually take 5-10 business days to appear on your statement.
Oops! If you received a product different from the one that you ordered, please e-mail firstname.lastname@example.org and we’ll send you the right product as soon as possible!
[COVID-19 Update] We use DHL Express or FedEx to select international markets. All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your EVENPRIME order and/or shipping total. EVENPRIME is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Canada Orders $49.99 and under: Shipping Fee Calculated at Checkout
Canada Orders above $50: $10.99 shipping
All other international market orders under $100: Shipping Fee Calculated at checkout.
All other international market orders above $100: $10.99 shipping
Subscriptions must be cancelled 5 business days before your next shipment. Return policy does not apply to subscriptions.
Login to your EVENPRIME customer account. From the customer portal, click "Manage Subscriptions." For optimal viewing, login on desktop. You may have to refresh your page a few times.
In your customer portal, you can update your shipping address, delivery schedule, product quantity, cancel or skip your order, as well as swap products.
For more information, please visit: https://support.rechargepayments.com/hc/en-us/articles/360008682994-Instructions-for-Your-Customers
If you are having trouble with the customer portal, please contact email@example.com