EVENPRIME currently ships to all 50 states, Puerto Rico, Canada, the UK, Australia, and select international markets. Customers may experience longer delivery times when orders are shipped outside of the continental US. International orders can take up to 6 weeks due to customs clearance. We are working diligently to bring EVENPRIME to all far corners of the world! Tag @evenprimeandco on Instagram to let us know where to ship next!
We offer three shipping speeds in the continental United States:
Standard (4-9 business days): $5
Expedited (2-3 business days): $10
Rush (1-2 business days): $20
Standard shipping is free with the US for purchase of $30 or more. Please allow 1 to 2 business days for us to process your order.
Orders placed prior to 1:00 PM PST will begin processing same day. Orders placed after 1:00 PM PST (or Fri thru Sun) will begin processing the following business day. You will receive an email with tracking information the day your order ships.
International orders can take up to 6 weeks to arrive after they are shipped, since all orders must pass through customs. Unfortunately, the speed of this process is beyond our control.
Sorry about that! In a few cases, the carrier can take up to 2 business days to register your shipment status. If your tracking number isn’t updated or working, please don’t hesitate to e-mail email@example.com so we can look into this for you.
If your order is shipping to an incorrect address, please e-mail firstname.lastname@example.org.
To change the country you are shopping in, click the currency selector on the upper right corner of your screen and select the correct one.
We’re here to help you in any way we can! Please e-mail email@example.com with your order number (EP#) and the product(s) you would like to exchange or return. We’ll take care of the rest.
Due to limited availability, please note all non-skincare related items (such as merch) are final sale.
We hope you will be completely delighted with your order. However, if for any reason you are not, we are happy to offer an exchange or replacement as long as you return it to us within 30 days, unopened, unused and in its original condition. Please e-mail firstname.lastname@example.org with your order number (EP#), reason for your return, and contact info to start the process.
We will also accept returns and refund you but the shipping cost is non-refundable. Orders with free shipping will subject to $10 re-stocking charge
in the US and $25 for all non-US orders. Please note that if you refuse delivery when the courier delivers your parcel we will still charge you for shipping. We reserve the right to refuse an exchange or refund if items are non-saleable.
You will be refunded in full to your original form of payment excluding shipping and handling fees. Items returned can take up to 14 working days to process.
Refund eligibility is determined at the sole discretion of EVENPRIME once your return is received and inspected. Please note that the you, the customer are responsible for all taxes, duties and processing costs. We can only offer refunds if the goods are returned to us.
If you decide not to pay any taxes and duties that are due – and this means the courier cannot deliver your parcel to you – we are not able to refund or cancel your order. The courier service will not return goods to us if you do not pay your duties and taxes; thus, we will not be able to refund you.
Credit card refunds usually take 5-10 business days to appear on your statement.
Oops! If you received a product different from the one that you ordered, please e-mail email@example.com and we’ll send you the right product as soon as possible!
We ship to select international markets. Please note that we are not responsible for additional fees like customs duties and import fees.
For international orders $50 and under:
Canada: $15 shipping
Rest of the World: $20 shipping
International orders $50-100: $10 shipping
All international orders above $100 ship free.
Subscriptions must be cancelled 5 business days before your next shipment. Return policy does not apply to subscriptions.