Shipping & Returns
Where does EVENPRIME ship?
EVENPRIME currently ships to all 50 states, Puerto Rico, Canada, Australia and select international markets. Due to COVID-19, Customers may experience longer delivery times when orders are shipped outside of the continental US.
International orders can take up to 4 weeks due to customs clearance. We are working diligently to bring EVENPRIME to all far corners of the world!
Tell me about shipping to the U.S.
Orders must be placed by 10 am PT to start processing the same day. Processing time typically takes 2 business days (Monday-Friday) unless expedited shipping is selected.
Effective September 1, 2020:
All $40+ orders qualify for free shipping in the continental US.
We offer the following options in the continental United States:
Standard (5-8 business days): $5.95
Expedited (3 business days): $15
Please note during holidays, new product launches, restocks and promotions, order processing times may be subject to delays.
EVENPRIME shall not be liable for any lost, stolen or damaged packages or for any delay caused by the act or default of the shipping carrier. EVENPRIME is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
Do I qualify for free shipping?
Effective September 1, 2020. Standard shipping is free with the US for purchase of $40 or more. Please allow up to 2 business days for us to process your order.
When will my order ship?
Orders placed prior to 10 AM PST will begin processing same day. Orders placed after 10:00 AM PST (or Fri thru Sun) will begin processing the following business day. You will receive an email with tracking information the day your order ships.
International orders can take up to 4 weeks to arrive after they are shipped, since all orders must pass through customs. Unfortunately, the speed of this process is beyond our control. For international orders, it is the responsibility of the customer to track their shipments and follow up with their local agencies to get their package.
I'm having issues tracking my order.
Sorry about that! In a few cases, the carrier can take up to 2 business days to register your shipment status. If your tracking number isn’t updated or working, please don’t hesitate to e-mail firstname.lastname@example.org. so we can look into this for you.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email@example.com.
How can I change the country I am shopping in?
To change the country you are shopping in, click the currency selector on the upper right corner of your screen and select the correct one.
How do I place a return or exchange?
We’re here to help you in any way we can! Please e-mail firstname.lastname@example.org. with your order number (EP#) and the product(s) you would like to exchange or return. We’ll take care of the rest.